Introduction
USA Pilates (doing business in Monument, Colorado) respects your privacy. This policy explains what data we collect, how we use it, and your rights regarding your personal information when you use our website or services.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number.
- Personal Details: Date of birth, emergency contact information.
- Health and Medical Information: Disclosed voluntarily during onboarding to ensure safe Pilates instruction.
- Transaction Data: Payment history and session history.
How We Use It
We use your information for the following purposes:
- Session scheduling and management.
- Payment processing.
- Email communications (confirmations, reminders, receipts).
- SMS reminders for upcoming sessions.
- Legal compliance and safety.
- Improving our services.
Third-Party Services
We use trusted third-party providers to operate our business. Each service has its own privacy policy:
- PayPal: For secure payment processing. We do not store full credit card numbers.
- Resend: For sending transactional emails.
- Twilio: For sending SMS reminders.
- Google Calendar: For internal scheduling synchronization.
Data Security
We use industry-standard encryption and security measures to protect your personal and health information. Access to client records is strictly limited to authorized personnel.
Data Retention
Active client data is retained for the duration of your relationship with us. Financial and waiver records are retained for 7 years for legal and tax purposes. You may request deletion of non-essential data at any time.
Your Rights (CCPA/GDPR)
You have the right to access, correct, delete, or port your personal data. To exercise any of these rights, please contact us at info@usa-pilates.com.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We will notify clients of material changes to this policy by updating the "Last updated" date and, in significant cases, via email.
Contact
If you have questions about this privacy policy, please contact us:
Email: info@usa-pilates.com
Phone: +1 (719) 696-4258