USA Pilates is committed to providing the best possible scheduling experience for all clients. To ensure Jenna can fill your session time and serve other clients, we require advance notice for cancellations.
12-Hour Cancellation Window
All session cancellations and reschedule requests must be made at least 12 hours before the scheduled start time.
Late Cancellations
Sessions cancelled with less than 12 hours notice will be charged in full:
- If you used a package credit, the credit is forfeited.
- If you paid per-session, no refund is provided.
No-Shows
Failure to attend a session without prior notice is treated as a late cancellation. The full session fee applies, and package credits will be forfeited.
How to Cancel or Reschedule
Please contact us as early as possible. The more notice you give, the easier it is for us to offer your time to another client.
- Email: info@usa-pilates.com
- Phone: +1 (719) 696-4258
- Online: Through your client portal (once available)
Package Credits
Package session credits do not extend or roll over after a no-show or late cancellation. Credits are automatically forfeited per the above policy.
Exceptions & Discretion
Jenna understands that life happens. In cases of genuine emergencies, she reserves the right to waive the cancellation fee at her sole discretion. This is handled on a case-by-case basis. Medical emergencies with documentation may be handled differently—please contact Jenna directly in these situations.